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Arjun Ramchandran is Vice President of Customer Success Strategy at Genesys where he helps drive cross-functional services innovation and manages the PureSuccess services offers. Prior to this role, Arjun led Genesys University and Professional Services for the company’s SaaS solutions from the acquisitions of Angel and SoundBite. Before joining Genesys in 2013, he held leadership roles in management consulting, strategy and product management. Arjun has a Bachelor’s degree in Electronics and Telecommunications from the Manipal Institute of Technology in India, and an MBA in International Business from Thunderbird, the American Graduate School of International Management.
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
