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Alec is a Senior Solutions Architect at Genesys. He is an innovative, collaborative and highly customer focused WFO Solution Architect, Consultant, Analyst and Manager with 14 years experience in the Contact Centre industry and a proven track record of financial and operational success. He has global experience of Contact Centre technologies and the change management challenges they can present. Alec is an excellent communicator at all levels, with experience of everything from training thousands of end users on a new WFO tool to successfully presenting a €9.5m EJM / ROI to a global Board of Directors.
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
