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As the Head of CX Evolution at Genesys, Kyle and his team are responsible for helping Genesys Engage and Genesys PureConnect customers transform their CX by adopting Genesys Cloud. Kyle has been driving cloud adoption since he joined Genesys through the Interactive Intelligence acquisition, and he has spent over 10 years supporting Genesys customers on all platforms. Prior to this role, Kyle managed Businesss Operations for the Genesys Multicloud and Genesys PureConnect lines of business.
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
