Craig Downing

Craig Downing leads Genesys global go-to-customer efforts, leveraging his 25 years of experience in building and taking enterprise applications to market. Craig has a deep passion for reinventing the customer experience through the application of modern customer and agent-centric engagement applications. And, as a long-time cloud advocate, he doggedly pursues every opportunity to help others understand the benefits of moving CX workloads to the cloud.