Courtney Vogel

Courtney Vogel is a Director of Field Marketing at Genesys. As a marketing executive, she has broad experience in growth and turnaround markets. She executes complex, integrated direct and digital marketing campaigns that drive sustainable growth, client engagement and return-on-investment within Financial Services, Government, Telecommunications and Retail industries.

Posts By Courtney Vogel

November 30, 2020

CCaaS Trends: Placing Empathy at the Core of Your Contact Center

When your citizens need you…. The pandemic forced the world to go digital nearly overnight — adopting work from home,...

November 11, 2020

Hiring Our Heroes: Helping Veterans Transition to the Corporate World

Transitioning from the military to a civilian career is challenging. For one thing, the hierarchies, jargon and schedules are...

October 22, 2020

Using Automation to Improve the Citizen Experience

Automation technologies like artificial intelligence (AI), voice assistance and chatbots have become commonplace for consumers....

October 15, 2020

7 Citizen Experience Considerations for Government Agencies

During the recent virtual 2020 NASTD Annual Conference, moderator “Virtual Vicki” guided various government technology...

August 11, 2020

How the US Treasury turned fear of AI into love of automation

Automation can conjure up dread of a faceless monster that chews up jobs with its high-efficiency capabilities. But that’s more...

July 22, 2020

Moving to the Cloud Solves Common Government Agency Issues

As citizens engage with government agencies, they expect consistent and timely experiences — regardless of the channel or their...

July 14, 2020

Cloud Transformation Amid the Pandemic: Government Agencies Take Flight

For many state government agencies, their preparation for the cloud — and their first moves toward it — began several years...

June 17, 2020

Building Citizen Trust Using Cloud Technology

Citizens need to be able to trust your agency when they’re engaging with you. They expect that you’ll protect their data,...