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Forrester research report

The Forrester Wave™: Journey Orchestration Platforms, Q2 2022

Forrester names Genesys a leader with the highest scores possible in the criteria of scalability, strategy performance — and nine other categories.

Customer journey orchestration technology enables enterprises to connect data across channels, analyze behavior and orchestrate better experiences to drive loyalty.  

The Forrester Wave™: Journey Orchestration Platforms, Q2 2022 evaluates 10 vendors on how they deliver these solutions, as well as their ability to scale to meet business needs, integrations and overall performance — all to help you make the right choice. 

Get the full report to learn why Genesys is positioned as a Leader in Customer Journey Orchestration with solutions for businesses of all sizes and industries. You’ll get: 

  • An independent analysis of customer journey orchestration providers 
  • Key customer journey market trends 
  • Insights on what to look for in a journey orchestration solution