Predictive Dialing is a method of making many outbound calls without people, and then passing answered calls to agents as the calls are answered. A computer makes the dialing decisions based on certain algorithms to support business objectives.
Genesys cloud-based dialer offers predictive dialing solutions to help contact centers efficiently enable proactive communications by accurately anticipating when agents will become available, optimally pacing dialing, and filtering out unproductive calls. Genesys enables you to deploy a software-only dialer – in the cloud, on-premises or in a hybrid configuration – giving you maximum flexibility.
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