Olivier Jouve is the Executive Vice President and General Manager of Genesys Cloud CX. He is responsible for the operations, product strategy and commercial activities of the business unit, which consists of the company’s next-generation public cloud solutions and services, including Genesys Cloud CX, artificial intelligence, digital and workforce engagement management (WEM).
As a pioneer in customer sentiment technology, Olivier offers 30 years of global product management and research and development for enterprise and startup tech brands. He provides deep expertise on machine learning, text analytics and artificial intelligence.
Prior to joining Genesys, Olivier held a variety of senior executive roles for IBM®, including vice president of offering management for IBM Watson IoT™, among others. To address some of the world’s most pressing challenges in transportation, manufacturing and energy delivery, he also developed and took to market innovative Internet of Things solutions including connected vehicles, Industry 4.0 and smart grids.
Earlier in his career, Olivier held executive positions at SPSS Inc. and LexiQuest; founded Instoria, Portalys, and Voozici.com; and served as managing director for Webcarcenter.com. He also served as an associate professor in computer science at Leonardo da Vinci University in Paris.
Olivier received two master’s degrees in computer science and geophysics/geochemistry from Pierre et Marie Curie University in Paris.