Olivier Jouve is the Chief Product Officer of Genesys, where he leads the product, artificial intelligence, and digital teams. Before stepping into this role in 2022, he served as Executive Vice President and General Manager of Genesys Cloud™ and Head of AI development. Prior to joining Genesys, Olivier held multiple senior executive roles at IBM, including Vice President of Offering Management for IBM Watson IoT™. Earlier in his career, Olivier held executive positions at SPSS Inc. and LexiQuest; founded or co-founded Instoria, Portalys, and Voozici.com; and was the Managing Director for Webcarcenter.com. He also served as an Associate Professor in computer science at Leonardo da Vinci University in Paris.
