“We are on the front lines with customers partnering with them to realize the benefits of Experience as a Service.”

Scott Cravotta

Executive Vice President of Customer Success and Services

Scott Cravotta is executive vice president of customer success and services at Genesys. He leads one-third of Genesys’ global employees. His responsibilities include leading the teams that are responsible for all post-sale activities, ranging from building and implementing customer architectures to providing technical advisory services, enabling our solutions, and helping customers derive greater value and achieve better business outcomes from their Genesys technology solutions.

Prior to joining Genesys in 2014, Scott led the global professional services team at OpenText where he led 2,200 enterprise and cloud professional services associates in North America, EMEA, Asia, ANZ, Japan and Latin America. Scott also served as the SVP for Global Professional Services at GXS where he led the managed services delivery for b2b integration in the cloud. Earlier, he was division vice president and general manager at ADP where he was responsible for sales, implementation and customer support of their talent management SaaS offering.

Scott holds a bachelor of science degree from West Virginia University.

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About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.