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A true leader defines what is possible and sets the vision for the markets in which they operate.
As the only contact center vendor named a leader in the 2017 Gartner Magic Quadrant for Contact Center Infrastructure (CCI), Worldwide, as well as the Magic Quadrant for Contact Center as a Service (CCaaS), North America, Genesys continues to define what is possible in delivering contact centers that seek to increase customer satisfaction, workforce engagement and decrease operating cost.
With a clear focus on cloud strategy and execution, as well as a continued commitment to provide the right contact center solution for every organization, we’re proud to be recognized for our unmatched capabilities, vision and proven success through innovative technologies.
The Gartner Magic Quadrant CCI and CCaaS reports are leading industry sources for evaluating contact center vendors. Both reports evaluate vendors on two dimensions regarding completeness of vision and ability to execute. The visualized results consist of placement within one of four quadrants that classify vendors as visionaries, niche players, challengers or leaders.
It means that Genesys is the only vendor that offers their technology, best practices, industry knowledge and global presence to all customers, regardless of their needs or size. If you’re looking for the next step in the evolution of customer experience and contact center maturity, we believe Genesys has the experience, capabilities and deployment models to support contact centers in all sizes and levels of sophistication. This eliminates the headache, risk and cost of having to start over with a new vendor in the future.
The Gartner Magic Quadrant CCI and CCaaS reports can help you choose the right contact center solution. Vendors considered for participation in the Magic Quadrant reports meet stringent criteria that include breadth and depth of product, overall viability, market responsiveness, innovation and geographic strategy.
Download both the 2017 Gartner Magic Quadrant CCI and CCaaS reports today.
Gartner does not endorse any vendor, product or service depicted in their research or publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of the Gartner research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. The graphic in this blog post was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Genesys.
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