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This week, Genesys released a new unified AppFoundry solutions marketplace that covers all of the Genesys customer experience platforms: Genesys Cloud CX, PureConnectTM, and Genesys Multicloud CX. AppFoundry was built from the ground up leveraging the same industry-leading architecture and innovation that the Genesys Cloud CX solution boasts for unlimited scale and resiliency. It offers a curated collection of the most useful customer experience applications and integrations to solve business problems and better serve your customers’ needs.
What’s inside AppFoundry Marketplace
We offer a wide selection of free and paid applications for customers to choose from. Our curated list of offerings is categorized by business optimization, customer engagement and employee engagement across all of the Genesys customer experience Platforms. Whether you’re looking for premises or cloud solutions, we have you covered.
Our goal isn’t to be the biggest marketplace—it’s to be the best and most valuable to our customers. Solutions listed in AppFoundry are carefully selected by our Product Management and Solutions Strategy teams. Each application or integration has been reviewed for market fit, ease of daily use for our customers, and value it brings to our customers. AppFoundry offerings are sourced from different providers and have a range of price points—starting with free.
The Genesys Cloud CX Differentiator
Most of our selection of purchasable AppFoundry options, including Genesys offerings, for Genesys Cloud CX may be added to a Genesys Cloud CX subscription. A common characteristic of most the integrations available in the AppFoundry is single sign-on (SSO) capabilities, which enable customers to seamlessly access them for daily use. This creates frictionless user experiences for agents and supervisors.
Offerings for Genesys Cloud CX are designed to be deployed and implemented quickly. We have worked with each vendor to optimize time-to-use—but more importantly—time-to-value! This theme was the central driving factor to re-build our own AppFoundry from the ground up instead of continuing to use off-the-self software. And it allows us to implement true click-to-install experiences.
A little something extra for Genesys Cloud CX
Genesys Cloud CX customers looking to try out any of our free listings are treated to a fast and easy click-to-install experience.
Really—it’s that simple. Ok… You’ll be required to log in first. P.S. We’ve got a few plans in 2018 to enhance and expand this concept.
Our AppFoundry is a solutions megaphone of great additions to our customer experience platforms. Go ahead and browse our unique selection of offerings on the new AppFoundry and discover ways to start improving customer experience!
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