Genesys Announces Major Investment from Hellman & Friedman

Last week we reached an incredible milestone at Genesys, which we could not have made without our customers, partners, and employees. Thank you for your continued support and commitment.

Hellman & Friedman LLC, a leading private equity investment firm, will make an approximately $900 million investment to acquire a substantial equity stake in Genesys from existing equity holders. Read the announcement here.

Hellman & Friedman invested in Genesys because they recognized our track record of innovation in the customer experience space and believe in our ability to power the best customer experiences in the world. They also believe in our mission, and see the deep commitment of Genesys partners and employees to transform customer experiences.

This investment will substantially extend our ability to grow and deliver even more innovative customer experience solutions that will transform customer journeys and substantially improve business results.  It is an opportunity to accelerate our strategic growth initiatives, including expanding our product portfolio, hiring in key growth areas, broadening the company’s geographic footprint, and funding acquisitions to further accelerate revenue growth. In addition, it is a ringing endorsement of our corporate strategy and positions Genesys as one of the most valuable private software companies in the world.

We’ve seen enormous demand for our customer engagement solutions over the past year, and warmly welcomed companies like Microsoft, Red HatSolarCity into our customer base which, by the way, also includes many long-time customers that have been with us for many years including Vodafone, Emirates Airlines, and Banco Itau.

In speaking with our customers and partners over the past year, there is no doubt that success in today’s competitive global market is about building customer relationships. This means delivering connected customer experiences across the entire lifecycle in an effortless fashion, across all journeys and channels. For over 25 years, we have been 100% dedicated to helping organizations of all sizes deliver exceptional customer experiences. It’s what we do, and we do it the best in the industry.

I look forward to our continued growth and success at Genesys, but most importantly I look forward to working with you—our customers, partners and employees—as we will continue to raise the bar in customer experience innovation and deliver the world’s best customer experiences.

Watch for more details in the coming months, and be sure to join us at our global G-Force event Oct 4-6, 2016 in Miami where we intend to share additional exciting news.