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Ansar is Director of Strategic Alliances at Shelf, a Premiere Genesys AppFoundry Partner, and works closely with the Genesys community to help companies build integrated knowledge and agent assist solutions. With 10-plus years experience leading solutions and business development teams, Ansar helps customer care organizations optimize interactions with machine learning and AI.
Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
