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Ansar is Director of Strategic Alliances at Shelf, a Premiere Genesys AppFoundry Partner, and works closely with the Genesys community to help companies build integrated knowledge and agent assist solutions. With 10-plus years experience leading solutions and business development teams, Ansar helps customer care organizations optimize interactions with machine learning and AI.
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
