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As an Industry Executive for the Healthcare Vertical at Genesys, Desirae’s focus is enabling health systems to improve health outcomes by leveraging their technology investment and helping them realize the possibilities for enhancements in patient access. With over 25 years of experience in contact centers, she has experience in both operational and IT roles where most recently she worked for a health system to transform the patient experience through the use of technology. Desirae has a passion for solving needs using technology and is always looking for ways to improve processes and efficiency.
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
