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Sue is a member of the Genesys Strategic Business Consulting team and works with accounts across financial, energy and technology industries where she brings people together to define actions that bridge people, process and technology with strategy. Her passion for execution and for deeply listening helps her connect the dots and build realistic visions. Sue has been in the contact center industry for over 15 years with experience in R&D, product management, and business consulting. She lives in the Denver area and you can follow her on LinkedIn or Twitter @SueHarkreader.