Denise Hamilton

Denise Hamilton is a senior writer at Genesys with more than 20 years of experience in enterprise technology communications. Prior to Genesys, Denise worked for VMWare, IBM, Sapient and for systems management and security firms as a senior writer, content strategist and web marketing consultant.

Posts By Denise Hamilton

5 Ways to Build Resiliency and Keep Your Contact Center Running Smoothly

Denise Hamilton

May 21, 2020

Resilience means more than using risk management strategies to identify, assess and control threats. Resiliency takes a holistic...

Denise Hamilton

October 22, 2019

Last month, two Genesys experts on customer experience, Joe Ciuffo and Tim Friebel, were featured panelists at CX Week...

Denise Hamilton

July 30, 2019

CRM systems enable companies to manage relationships and interactions with customers and clients — and serve them more...

Denise Hamilton

July 17, 2019

As the number of customer engagement channels grows, providing optimal customer service becomes more likely — and more...

Denise Hamilton

June 27, 2019

Customers view your business as a single person. They expect that if they contacted the call center yesterday, you’d know all...

Denise Hamilton

May 20, 2019

Self-service is often the front door that customers go through when they want to engage with your business. But how those...

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About Genesys

Every year, Genesys^® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty.