Denise Hamilton

Putting the Pieces Together: Customer Journey, Experience and Data

Last month, two Genesys experts on customer experience, Joe Ciuffo and Tim Friebel, were featured panelists at CX Week...

5 Ways to Use CRM Systems to Improve Customer Service

CRM systems enable companies to manage relationships and interactions with customers and clients — and serve them more...

7 Ways to Get More From Omnichannel Customer Service

As the number of customer engagement channels grows, providing optimal customer service becomes more likely — and more...

Five Ways to Improve Customer Satisfaction in a Call Center

Customers view your business as a single person. They expect that if they contacted the call center yesterday, you’d know all...

Conversational IVR for Intuitive Customer Self-Service

Self-service is often the front door that customers go through when they want to engage with your business. But how those...

10 Blogs From 2018 You Shouldn’t Miss

By 2020, 30% of all business-to-business companies will use artificial intelligence (AI) to augment at least one of their primary...