Denise Hamilton

Denise Hamilton is a senior writer at Genesys with more than 20 years of experience in enterprise technology communications. Prior to Genesys, Denise worked for VMWare, IBM, Sapient and for systems management and security firms as a senior writer, content strategist and web marketing consultant.

Posts By Denise Hamilton

Conversational IVR for Intuitive Customer Self-Service

Denise Hamilton

May 20, 2019

Self-service is often the front door that customers go through when they want to engage with your business. But how those...

10 Blogs From 2018 You Shouldn’t Miss

Denise Hamilton

December 12, 2018

By 2020, 30% of all business-to-business companies will use artificial intelligence (AI) to augment at least one of their primary...

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