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As a social media manager at Genesys, Nick drives the strategy and execution for our global social media channels and facilitates Genesys employee advocacy on social media. Before joining Genesys in 2018, he managed social media strategy and operations for INDYCAR, the open-wheel racing series, and for Angie’s List, a leader in the home services industry. During his time at Angie’s List, Nick moved from the front lines of customer service in the call center to overseeing the social media customer care team. This experience lends Nick a full circle perspective of customer experience and the natural connections it has with social media.