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Rakesh Tailor is Director of Product Management for Interaction Analytics, Quality Management and Performance Management for the Genesys Engage solution. Rakesh joined Genesys in 2006 as part of the acquisition of VoiceGenie, a VoiceXML based platform startup. His 17 years of experience in contact center technology and solutions span a variety of roles, including Software Development, R&D Management, Solution Architecture and Product Management with expertise in communications, media processing, speech and text analytics, user experience and process optimization.
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility.
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