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Katie is a Director in Product Management at Genesys. Katie manages features being developed for PureCloud in the digital space. She came to Genesys via the Interactive Intelligence acquisition and previously held a number of roles within Product Management including Senior Product Owner and Senior Product Manager. Katie enjoys engaging with customers to understand their use cases and help design and build features that meet their needs.
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
