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Erwann Thomassain, Vice President Marketing, Asia Pacific & Japan, is leading the marketing strategy and operations in the Asia Pacific & Japan region at Genesys since 2014. His responsibilities include the management of high-performance regional marketing teams throughout Asia. Erwann has a broad experience in high-tech sales and marketing spanning business development, sales, key account management, field marketing, market intelligence, strategic alliances, marketing communications as well as public & analyst relations. He is an experienced and well-respected speaker in the customer experience industry. Erwann has a degree in Tourism Management from Rennes University, France, a BA in Business Administration from Westminster University, England and an Executive Diploma in Strategy and Innovation from the Massachusetts Institute of Technology (MIT – Sloan School of Management). He is a French national who has been living for the past 20 years in foreign countries and now resides in Singapore.