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Cliff Bell is the Senior Director of the Innovations Foundry at Genesys. The Innovations Foundry team evaluates and builds new concepts - solutions to real-world business problems - to show Genesys customers and prospects what is possible, and gather critical feedback to guide further investment. By combining Genesys products and services with those of our business partners, the Innovations Foundry helps arm champions of innovation at enterprises throughout the customer experience industry. Cliff has been with Genesys since 2007, previously holding positions guiding partner product management, introducing Conversation Manager, and leading the solution team for the Genesys digital channels portfolio. Cliff holds a degree in Economics & Business Management from McPherson College.
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
