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As the VP of Research for Enterprise Communications & Collaboration at Frost & Sullivan, Melanie covers a broad range of markets, leveraging long-standing relationships with leading industry participants’ senior executives and customer organizations. Melanie has more than 20 years' experience covering video and web conferencing, social networking, unified communications, voice, IP communications, and instant messaging & presence, as well as a wide range of business software and services. Melanie brings deep technical expertise and in-depth understanding of the ways in which technology can positively impact business processes and performance.