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Greg Thomas, Senior Director of Thought Leadership at Genesys, has spent his career helping explain how technology solves business challenges. He looks after the thought leadership team at Genesys, which connects the dots on trends in the CX industry to enable leaders across the industry to chart their future. Greg has more than 20 years of experience in communications, marketing, and thought leadership across the technology industry.
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
