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Melissa is a recognized independent consultant and expert on communication technology, including VOIP, Unified Communications, and Contact Center at Swartz Consulting, LLC. She offers completely independent vendor agnostic technology consulting to guide clients in selecting and implementing the best solutions for their individual needs. Specialties include VOIP, Contact Centers, Cloud and UCaaS, Premise, Project Management, Unified Communications, RFP creation and consulting. Melissa is a No Jitter blogger, regular speaker at Enterprise Connect, a member of the elite UC Strategies experts team, and past president of the Society of Communication Technology Consultants.
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
