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Paul Turner

Workforce Engagement Innovation Lead, EMEA

Paul Turner is passionate about workforce engagement. As Genesys WEM Innovation Lead, Paul is an Independent Accredited Specialist with over 20 years of experience within the contact center industry working closely with organizations in Europe and North America. He supports them on workforce engagement management (WEM) best practices, employee engagement, operational effectiveness and how this translates into great customer experience.

Posts By Paul Turner

Rethinking WEM: It’s All About the Employee Experience

November 30, 2021

Rethinking WEM: It’s All About the Employee Experience

When we think about the term “workforce,” we often think about a large group of agents who, when combined, average out all...