Jason Wolfgang

Senior Manager, Product Management

Jason Wolfgang is a Product Manager at Genesys, where he focuses on extending customer engagement beyond the traditional contact center. He brings over 15 years of product management experience across integrations, automation and AI-driven platforms, with a background spanning CX, healthcare and enterprise software.

Posts By Jason Wolfgang

Extending the Contact Center: How Mobile Voice Routing Empowers Customer-Facing Teams Beyond the Four Walls

April 7, 2026

Extending the Contact Center: How Mobile Voice Routing Empowers Customer-Facing Teams Beyond the Four Walls

Customer expectations have permanently shifted. Whether someone is calling a financial advisor, an insurance adjuster, a...