Amy Digby

Amy Digby is the Vice President of Client Services at Concentrix, specializing in CX technology, CCaaS, and AI transformation. With a visionary approach, Amy redefines the "Digital Front Door" for clients by leveraging AI to enhance customer interactions. She spearheads digital transformation initiatives aimed at deploying state-of-the-art CCaaS platforms that foster self-service automation. Her leadership ensures that AI-enabled customer experiences are finely balanced with human interaction, sustaining high caller satisfaction while achieving tangible business outcomes. Amy's innovative strategies are pivotal in advancing Concentrix's commitment to excellence in customer experience and digital transformation.