Michael Buttsworth

Michael is a strategic and people-first CX leader with a strong record of delivering measurable outcomes across higher education and telecommunications. At Charles Sturt University, he oversees the national student contact centre and scholarships portfolio, supporting more than 30,000 students. He's led large-scale service redesigns, implemented Genesys Cloud and leveraged AI to optimise process flows and enhance customer interactions — improving efficiency, scalability and responsiveness.