Fran Horner

Fran Horner is the Founder and President of VoC Consulting Group, an independent contact center consultant and visionary with a track record of helping healthcare organizations dramatically improve patient and physician experiences. As a healthcare specialist working with the Leaden Associates, Inc. team, Fran has a true appreciation for Epic combined with a great contact center patient experience. In addition to healthcare, she draws from a wealth of experience throughout her career in contact center management for various industrial, trade, and high-tech companies. You can reach Fran at fran@vocconsultinggroup.com.