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Herrick Mai

Principal Product Manager

Herrick Mai is the Principal Product Manager in Workforce Engagement Management at Genesys.

Posts By Herrick Mai

Empower Supervisors with AI: Real-Time Alerts and Insights

February 11, 2025

Empower Supervisors with AI: Real-Time Alerts and Insights

Contact centers are undergoing a massive transformation. They’re integrating AI-driven insights to improve operations,...