Allison Castelot

Director of Product Marketing

Allison Castelot is a Director of Product Marketing at Genesys, focused on AI. Previously, she was a product manager for Genesys AI, a product manager at IBM and a Forrester Analyst.

Posts By Allison Castelot

April 27, 2026

Meet Your New AI Team Member: Genesys Cloud Copilot

Customer experience has always been powered by people. That remains true, even as artificial intelligence (AI) automates more...

January 25, 2024

What Smart Companies Know About Integrating AI

Does your 2024 to-do list include customer experience transformation? Of course it does. You’re an innovative CX leader who’s...