Make your team happy

Your business needs to bring together all the ways people communicate, and all the people—co-workers, partners, vendors and customers—you communicate with. PureCloud Communicate combines traditional unified communications functionality and auto attendant tools with real-time collaboration features like video conference, screen share, dynamic team chat, corporate directory and document management—all in a single interface, built seamlessly from the ground up.

All your collaboration tools in one place

A part of the PureCloud portfolio, PureCloud Communicate can be used with the PureCloud contact center suite for a tightly integrated all-in-one solution, or it can be used standalone.

With PureCloud Communicate you get:

  •  Simple pricing
  •  A true cloud architecture for deployment in days, and continuous improvements
  •  Flexible administration and implementation
  •  Unlimited users
  •  The full suite of PureCloud Collaborate tools, plus upgraded storage and multi-user video conferencing

Unite your workforce

Global offices, distributed teams, remote workers—today’s workforce is varied. But with PureCloud Communicate, employees are no longer bound by location or hardware.

  •  Break traditional telephony rules and reduce the cost of your private branch exchange (PBX) with the Web Real-Time Communications (WebRTC) softphone. Use your browser as a phone—simply plug in your headset and go.
  •  Quickly locate people in your organization using a searchable company directory.
  •  Create rules-based groups that automatically update, and can optionally sync with your Microsoft Exchange lists.

Make the most of every conversation

Come together and share ideas—PureCloud makes it easy.

  •  Create rules-based chat rooms, or new rooms on the fly. Chat history is persistent and searchable, so you’ll never lose track of a conversation again.
  •  Click to video conference with an individual—or a group. Add a screen share to show off what you’re working on.
  •  Store files in a built-in document management system with granular permissions and a complete audit trail.

Traditional telephony

  •  Click-to-call direct inbound and outbound dialing
  •  Transition calls when you need to using consult or blind transfer, and conferencing
  •  A unified inbox for voicemails and faxes keeps incoming communication in one central place
  •  Call recording that’s automatically stored in PureCloud document management
  •  A range of configurable telephony rules including call forwarding,  group ring and hunt groups
  •  Inbound and outbound faxes

The powerful PureCloud Edge server gives you flexibility to integrate with your existing telephony infrastructure, while ensuring remote survivability and business continuity.

Optional Voice over Internet Protocol

Go totally cloud-based with the addition of PureCloud Voice—an Internet-based telephony service that can be activated to provide public telephony access to any PureCloud services. This means you can manage all your cloud communications services with a single vendor! Port over your existing numbers, or add new ones from a large inventory of PureCloud-provided telephone numbers. High-quality Session Initiation Protocol (SIP) trunking eliminates the physical connection to a phone company, and all the associated hardware, wiring and headaches.

Integrated and intuitive call controls

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Enterprise-ready

Obsessively secure, Genesys maintains strong encryption and key industry certifications to safeguard your critical data in the cloud. PureCloud Communicate even plays well with your existing systems. Leverage a connected, powerful integrations ecosystem or use open APIs to build custom integrations for your unique needs.

Other great features from PureCloud Communicate

Auto attendant

You get custom speech-enabled interactive voice response (IVR) menus using an intuitive drag-and-drop interface, without professional service or downtime. Your customers get 24/7 self-service.

Integrated external contacts

Import your corporate contact list in PureCloud, and access it throughout the app—whether searching to initiate a call, add to a conference, or transfer an existing call, the external contact is just a few keystrokes away.

Anytime, anywhere access

Native mobile apps let you access your communications and co-workers on the go. Keep your workforce united, equipped, and engaged—no matter where they are.

Single sign on

Full built-in authentication as well as integrations with industry-standard sign-on solutions for simplified access.

User status

Built-in geolocation, combined with activity indicators and user status, provide employees a holistic view of availability. Then it’s just one click to call, chat or launch a video.

Audit trail

Store and permission content in the integrated document management system, knowing a complete record of the actions taken on files is tracked.

Admin tools that are user-tested to meet real world needs

PureCloud is built for self-administration with configuration that’s straightforward and easy to use. Out-of-the-box integrations get your employees and their profile information into the application, and then bi-directionally sync information based on flexible rules that you choose.

PureCloud Collaborate

Free

  •  Directory
  •  Chat
  •  Person-to-person video calling
  •  Desktop sharing
  •  Limited storage
  •  File sharing
  •  Mobile apps

PureCloud Communicate

Starting at $19.99 USD
With annual contract
Monthly subscription available

  •  Directory
  •  Chat
  •  Multi-user video calling (up to 5)
  •  Desktop sharing
  •  Storage* (calculated based on paid seats)
  •  File sharing
  •  Unified communications
  •  WebRTC Softphone
  •  Voicemail
  •  Audio conferencing
  •  Call recording
  •  Group ring, hunt groups
  •  Inbound and outbound faxing
  •  Unified inbox
  •  Mobile apps

Try PureCloud for free

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