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Helping the world’s biggest brands create more memorable customer experiences

The global leaders in cloud contact center software and enterprise cloud platforms have joined forces.

We’ve expanded our partnership with Microsoft to power the memorable customer experiences your brand demands.

With our new native integrations, it’s easier to improve communication and collaboration between your employees and customers. The result is more memorable customer experiences powered by unified data and artificial intelligence (AI).

Genesys Engage on Microsoft Azure: Power and sophistication at scale

Genesys Engage is the contact center solution of choice for the largest, most prestigious brands with sophisticated global requirements. With the Genesys Engage™ solution and Microsoft, you can leverage existing investments, streamline management, save costs and centralize IT expertise.

Genesys Engage on Azure

Benefit from the industry-leading security and compliance of Azure with the Genesys Engage contact center that’s designed to provide tailor-made customer experiences. Optimize your contact center operations and execute better end-to-end customer journeys — no matter how complex.

Genesys CX Contact on Azure

Build life-long relationships with the ability to anticipate customer needs, proactively solve issues and keep customers informed during times of change. No matter your industry, the Genesys CX Contact outbound solution lets you communicate over numerous channels to deliver timely, relevant and personalized messages.

Microsoft Dynamics 365 Integration

Pre-built integration between Dynamics 365 and Genesys Engage brings real-time information to every customer experience. Bolster self-service capabilities with data dips and expanded automation. For inbound calls, Dynamics 365 powers screen pops to the agent desktop, then automates case, lead and contact creation.

Genesys Cloud and Microsoft Teams: Connect, communicate, collaborate with ease

Benefit from the flexibility of the Genesys Cloud™ platform and the productivity and communication capabilities of Microsoft Teams. You can make it easier for contact center agents to collaborate and communicate with subject matter experts across the company and deliver memorable customer experiences.

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Collaborate seamlessly

Agents can use the integrated directory, search and presence features to find the subject matter expert they need. They can determine availability and collaborate in real time with a single click.

Improve agent productivity

Empower agents with a single interface to communicate and collaborate. Real-time access to experts gives them the ability to resolve customer issues within the first contact.

Choose your carrier

Select from Microsoft, Genesys or another carrier of your choice for inbound and outbound voice and your internal calls. Get the industry-leading Genesys Cloud routing and artificial intelligence capabilities — with a single point of control.

All-in-one omnichannel capabilities

Inbound outbound

Inbound and outbound

Orchestrate inbound and outbound engagement across all touchpoints, channels and resources.

Intelligent automated routing

Integrated channels

Seamlessly integrate voice and digital channels — including video, email, chat, social, messaging and more.

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AI-infused journeys

AI turns customer data into context-rich insights — for better engagements at every point of the journey.

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Service automation

Provide better self-service experiences with more intelligent voicebots and chatbots. Transition smoothly to assisted interactions with full context.

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Predictive matching

Match every interaction to the best resource. Predictive engagement and routing harness AI to drive the business outcomes you prioritize.

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Security and scale

Designed to meet the needs of global brands with high demand, Genesys Engage on Azure is architected for security, scalability and resiliency.

Build loyalty across the entire customer journey

With the right technology, you can connect with customers in more meaningful, personalized ways — every time. For experiences that set your brand apart, turn to Genesys and Microsoft.

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Differentiate with more personalized experiences

Provide effortless customer experiences for each individual. Orchestrate omnichannel customer journeys across voice and digital channels at scale. With a common routing engine, you get control over the customer journey, agent utilization and operational performance.

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Make every agent an expert

Improve productivity and first-contact resolution by connecting customer-facing agents with subject matter experts across the company in real time. Collaboration tools with access to the right information and the right context empower agents to drive personalized experiences and build customer loyalty.

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Innovate faster with cloud

Whether your strategy is to migrate everything to cloud, partially remain on-premises, or you’re already all-in on cloud, now it’s easier. Even the most sophisticated enterprises can choose a faster path to the cloud and enjoy rapid access to innovations.

Learn more about the Genesys and Microsoft partnership

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Genesys Engage and Microsoft Azure: Transform your customer experience

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Genesys Cloud integration with Microsoft Teams

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The Genesys and Microsoft Dynamics 365 integration advantage

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Genesys CX Contact outbound engagement on Microsoft Azure

Get started with Genesys and Microsoft

Take advantage of Genesys and Microsoft partnership to power more memorable customer experiences.

Fill out this form and we’ll get you started with Genesys Engage on Azure, Genesys Cloud and Teams or Genesys CX Contact on Microsoft Azure.

Thank you for your interest in Genesys and Microsoft.

A representative will be in touch.

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