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Helping the world’s biggest brands create more memorable customer experiences

The leader in cloud contact center software and the leader in enterprise cloud platforms have joined forces.

To power the legendary customer experiences your brand demands, we’re expanding our partnership with Microsoft.

Genesys Engage™ on Azure: Power, sophistication and scale

Genesys Engage on Azure is the contact center solution designed to provide tailor-made customer experiences on an enterprise cloud platform that’s built for security and scale.

Intelligent automated routing

Streamline your tech stack

Orchestrate all your customer interactions through a single, omnichannel tool on a cloud platform you already know and trust.

Get up and running in days

Innovate faster

Choose a faster path to cloud and enjoy rapid access to new functionality — no matter how complex your organization is.

Profits

Maximize your investment

Get relief from overwhelming IT costs. Plus, using Genesys Engage on Azure counts toward your total Azure commitment.

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“Large contact centers receive an exceptionally high volume of inquiries across a growing list of channels and platforms. One of the biggest challenges is connecting the details of every interaction across all channels to ensure each customer has a seamless experience.

By leveraging Microsoft’s Azure cloud and AI technologies, Genesys is helping enterprises create a seamless customer journey with Microsoft’s trusted, secure, and scalable platform.”

Kate Johnson, President, Microsoft, U.S.

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“Coming together with Microsoft gives our largest customers the security, scale and capabilities they need to really manage the complexities of their businesses. That translates into differentiated, personalized experiences for their customers.”

Tony Bates, Chief Executive Officer, Genesys

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Build loyalty across the entire customer journey

With the right technology and the right partners, you can connect with your customers in more meaningful, personalized ways — every time. For experiences that set your brand apart, turn to Genesys and Microsoft.

Inbound and outbound

Orchestrate inbound and outbound engagement across all touch points, channels and resources.

Integrated channels

Seamlessly integrate voice and digital channels — including video, email, chat, social, messaging and more.

AI-infused journeys

Artificial intelligence (AI) turns customer data into context-rich insights for better engagements at every point of the journey.

Service automation

Provide better self-service experiences with more intelligent voicebots and chatbots. Transition smoothly to assisted interactions with full context.

Predictive matching

Match every interaction to the best resource. Predictive engagement and routing harness AI to drive the business outcomes you prioritize.

Security and scale

Designed to meet the needs of global brands with high demand, Genesys Engage on Azure is architected for security, scalability and resiliency.

Learn more about the Genesys and Microsoft partnership

Resource pr ms genesys partnership

Microsoft and Genesys expand partnership

Resource blog multicloud world

It’s a Multicloud World

Resource webinar ms genesys partnership

Genesys Engage and Microsoft Azure: Transform your customer experience

Get started with Genesys Engage on Azure

This is what you’ve been waiting for. Take advantage of Genesys Engage on Azure and power more memorable customer experiences.

There’s more innovation to come. Be the first to learn about our native integrations with Microsoft Teams, Microsoft Dynamics 365 and Azure Cognitive Services. Start your journey today.

Thank you for your interest in Genesys Engage on Azure.

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