Helping the world’s biggest brands create more memorable customer experiences

The leaders in cloud contact center software and enterprise cloud platforms continue to innovate.

Through our partnership with Microsoft, Genesys customers can extend value across the enterprise and create a CX strategy that delivers continuous innovation for their brand.

With our native integrations, it’s easier to improve communication and collaboration between your employees and customers. The result is more memorable customer experiences powered by unified data and artificial intelligence (AI).

Genesys Cloud CX and Microsoft Teams: Connect, communicate, collaborate with ease

Benefit from the flexibility of the Genesys Cloud CX™ platform and the productivity and communication capabilities of Microsoft Teams. You can make it easier for contact center agents to collaborate and communicate with subject matter experts across the company and deliver memorable customer experiences.

Collaborate seamlessly

Agents can use the integrated directory, search and presence features to find the subject matter expert they need. They can determine availability and collaborate in real time with a single click.

Improve agent productivity

Empower agents with a single interface to communicate and collaborate. Real-time access to experts gives them the ability to resolve customer issues within the first contact.

Choose your carrier

Select from Microsoft, Genesys or another carrier of your choice for inbound and outbound voice and your internal calls. Get the industry-leading Genesys Cloud CX routing and artificial intelligence capabilities — with a single point of control.

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All-in-one omnichannel capabilities

Inbound and outbound

Orchestrate inbound and outbound engagement across all touchpoints, channels and resources.

Integrated channels

Seamlessly integrate voice and digital channels — including video, email, chat, social, messaging and more.

AI-infused journeys

AI turns customer data into context-rich insights — for better engagements at every point of the journey.

Service automation

Provide better self-service experiences with more intelligent voicebots and chatbots. Transition smoothly to assisted interactions with full context.

Predictive matching

Match every interaction to the best resource. Predictive engagement and routing harness AI to drive the business outcomes you prioritize.

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Build loyalty across the entire customer journey

With the right technology, you can connect with customers in more meaningful, personalized ways — every time. For experiences that set your brand apart, turn to Genesys and Microsoft.

Differentiate with more personalized experiences

Provide effortless customer experiences for each individual. Orchestrate omnichannel customer journeys across voice and digital channels at scale. With a common routing engine, you get control over the customer journey, agent utilization and operational performance.

Make every agent an expert

Improve productivity and first-contact resolution by connecting customer-facing agents with subject matter experts across the company in real time. Collaboration tools with access to the right information and the right context empower agents to drive personalized experiences and build customer loyalty.

Innovate faster with cloud

Whether your strategy is to migrate everything to cloud, partially remain on-premises, or you’re already all-in on cloud, now it’s easier. Even the most sophisticated enterprises can choose a faster path to the cloud and enjoy rapid access to innovations.

Learn more about the Genesys and Microsoft partnership

Increase your CX effectiveness using Conversational AI

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Genesys Cloud CX™ for Microsoft Teams

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Take advantage of Genesys and Microsoft partnership to power more memorable customer experiences.

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Genesys Cloud CX

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service^®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.