PureCloud pricing

Reap the benefits of an all-in-one platform

The best PureCloud® contact center platform for your business

PureCloud 1

Solve customer problems faster.

$75.00 USD
per agent per month*
(billed annually)

Minutes sold separately.

PureCloud 2

More channels, more success.

$110.00 USD
per agent per month*
(billed annually)

Minutes sold separately.

PureCloud 3

Unlimited channel surfing.

$140.00 USD
per agent per month*
(billed annually)

Minutes sold separately.

See PureCloud pricing for your region.

With different platform packages, you can choose the best option for your company.

PureCloud Communicate pricing

Your phone has big dreams.

$10.00 USD
per user per month*
(billed annually)

Minutes sold separately.

Flexible voice options

Take business communications entirely to the cloud with
pay per minute PureCloud Voice services.

Or, keep your existing carrier contract and
manage your own voice cost.

Get up to speed quickly

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You’ve got the power

Self-start helps you get up and running on your own. You get access to the PureCloud Resource Center, online training modules and web-based enablement events.

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A helping hand

Work hand-in-hand with the Genesys success team to set up your communication platform at lightning speed. You’ll get all the tools you need to reach your business goals.

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Full service setup

Premier Success Services gives you the white glove treatment you deserve. Choose from three levels of subscription service plans for Professional Services support, depending on your needs.

Compare plans

PureCloud 1PureCloud 2PureCloud 3
Ability to Customize Script
Default Script - Basic Contact Info
Import / Export Scripts
Inbound Call Support
Outbound Call Support
URL Screen Pop
Chat
Email
Messaging - Messaging Platforms
Messaging SMS
Voice
Complex Variable Types
Pre-packaged Validations
Script Errors Panel
Templates
Version Control
PureCloud 1PureCloud 2PureCloud 3
Access Control
Altocloud
Amazon Lex Digital Bots
Amazon Lex Voicebots
Click-to-Dial (tel: links)
Make Call from Context Menu
PureCloud UI Embedded in Browser Extension
Screen Pops
Call Logging
Click-to-Dial
PureCloud UI Embedded in Salesforce
PureCloud UI Embedded in Zendesk
Microsoft Dynamics (Data Actions)
REST (Access a 3rd Party REST API)
Salesforce (Data Actions)
Zendesk (Data Actions)
Skype for Business
PureCloud 1PureCloud 2PureCloud 3
ACD Voicemail Routing
Bullseye Routing
Callbacks (IVR & Web)
Canned Responses
Customer Journey
Email
External Contacts
Inbound Messaging (WhatsApp)
In-Queue Audio Configuration
Messaging Inbound (Facebook Messaging, Twitter Direct Message, Line)
Preferred Agent Routing
Priority, FIFO Routing
Skills-based Routing
SMS Inbound
SMS Outbound (On-behalf of Queue)
Voice
Voice Co-browse
Voice Screenshare
Web Chat
Web Chat Co-browse
Web Chat Screenshare
Wrap-up Codes
PureCloud 1PureCloud 2PureCloud 3
Abandon Rate Configuration 
Caller ID Control
Campaign Sequences
Filtering for Call Lists
Multi-level Caller ID Settings
Outlook-Style Schedule View
Progress View
Callable Times
Dynamic Do Not Call Lists
Multiple DNC Lists per Campaign
Online DNC.com Integration
Pacing Control and Overrides
Time Zone Mapping; Automatic for North America
Time Zone Support
PureCloud 1PureCloud 2PureCloud 3
Advanced Record Processing Rules
Agentless / Auto-messaging
Answering Machine Detection
Contact List Management
Contact List Rest API
Data Export
Inbound / Outbound Blending
Outbound Reports
Power
Predictive
Preview
Priority Preview
Progressive
Scheduled Callbacks
Wrap-up Codes
PureCloud 1PureCloud 2PureCloud 3
Access to Custom Statistics and Views through Flexible API
Alerts
Contact Center Dashboard
Export Dynamic Views
Flow Performance Views Overview
Interactions View
Intraday Monitoring and Schedule Adherence Views
My Performance and My Queue Activity (Formerly Agent Dashboard)
Performance Dashboards
Queues Activity Real-Time Views
Queues and Agents Performance View
Skills, Wrap-up, DNIS Views
Agent Activity Summary Report
Interaction Details
Queue Metrics
Queue Wrapup Summary Report
Scheduled Reports
Listen
Locator Search
Real-time Dashboard
PureCloud 1PureCloud 2PureCloud 3
CCPA
GDPR
HIPAA Compliance
PCI DSS (with Secure IVR)
PCI DSS (with Secure Pause)
PureCloud 1PureCloud 2PureCloud 3
Automatic Speech Recognition (ASR): Supported Languages
Audio Debug a Call Flow (English)
Dependency Tracking
Drag & Drop Auto-Attendant
Email Flows
Graphical Task Editor
Inbound Call Flows
Integrated Prompt Management
Integrated Speech Enablement
Native Versioning
Outbound Call Flows
Printing a Call Flow
Real-time Error Tracking
Robust Expression Editing
Secure IVR
Text-to-Speech (TTS): Supported Languages
PureCloud 1PureCloud 2PureCloud 3
Agent, Evaluator, and Supervisor Access – Recordings and Evaluation Scores
Calibration Process
Evaluation Assignment
Evaluation Assignment - Per Agent per Time Period
Evaluation Form Designer
Evaluation Notifications
Faceted Evaluation Search
Multiple Question Types: Yes/no, Multiple Choice, Critical, and Fatal
100% Email Recording
100% Encryption
100% Voice Recording
100% Web Chat Recording
Bulk Delete
Callback
Dual-channel Call Recording
Evaluation Audit Trail
Flexible Search with Facets
Long-term Cloud Storage
Messaging
Permission-based Playback Access
Policy-based Recording Retention
Recording Audit Trail
Screen Recordings
Secure Pause
Single-channel Call Recording
SMS
Survey Views
Multi-channel Post Interaction Web based Surveys
Speech-to-Text Transcription (3rd Party)
Agent Activation
Listen (Monitoring)
Historical Schedule Adherence
Intraday Monitoring
Intraday Rescheduling
Load-Based Schedule Generation
Manual Schedule Creation
Real-Time Schedule Adherence
Shift Trading
Short-Term Forecasting
Time Off Requests
CollaborateCommunicate
Audio Conferencing
Call Recording
Chat
Cloud IP PBX
Desktop Sharing
Directory
File Sharing
Group Ring, Hunt Groups
Inbound & Outbound Faxing
Native Mobile Application
Unified Inbox
Video Calling - Peer-to-peer
Video Calling - Multi-user
Voicemail
WebRTC Softphone

Make an impact

Call centers have achieved 571% ROI with the Genesys PureCloud CX solution

*Requires annual contract. Monthly pricing available.

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