Provide experiences your customers will love

Stop scrambling under the pressure of complex customer and business needs. With an all-in-one contact center, your small- or medium-sized business (SMB) can easily provide top-tier service.

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Deliver big customer experiences with small business solutions

Amid the hustle and bustle of your growing business, there’s no time to manually trace each customer communication through different channels and weave them together. And there’s no time to engage in a complex implementation of something new. You need an SMB customer service solution that lets you hit the ground running.

A cloud contact center solution offers businesses like yours exactly what you need. You’ll get time-saving automation, visibility into your entire team’s performance and the tools necessary to grow your customer base.

Empower your customer service team with SMB cloud software

Win back time and resources with customer service tools designed for smooth customer engagements. An all-in-one contact center solution gives your agents everything they need, right from the start.

Fast, cost-effective service

Your SMB customer service operations should function as a profit center — not a cost center. Choose call center software that puts automation and collaboration tools front and center. This will reduce your contact center operational costs and enable you to move faster as a unified team.

Engaged, productive agents

When you invest in user-centric contact center software, you invest in your employees’ long-term success. Built-in unified communication tools empower your agents to do their best work and reduce customer frustration.

Real-time insights

Instead of wasting time running multiple reports, take a fresh approach. Rich analytics are built right into the contact center platform. That gives you real-time insights to take action and pivot, when necessary, to maximize your team’s output.

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Simplify your SMB customer service technology stack

Business automation

Save time and money. Let automated customer service tools ease the burden from your team. Resolve more cases in less time with agile digital sales and service automation.

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Self-service options

Give customers the self-service tools they need to get answers to their routine questions faster. This also frees up agents to focus on solving the toughest issues that need a human touch.

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Digital service tools

Go beyond voice to connect with customers in their preferred channels. Offer consistency across email, web chat, social media and more — all powered by one contact center solution.

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Intelligent reporting and analytics

Stop guessing. Let data inform your decisions and fuel business growth. Get a complete view of your call center activities. Native reporting and analytics are easy to access at any time.

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Convenient integrations

Customize your call center with off-the-shelf integrations that match your changing needs. Open APIs let you add new functionality to improve agent productivity and customer satisfaction — without burdening IT.

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Voice technology

Handle peak call volume with sophisticated, yet simplified telephony. Voice essentials like VoIP and SIP trunking, IVR, automatic call distribution and outbound call modes give you the power to handle more voice interactions.

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The State of CX

Almost half of organizations can’t keep pace with shifting customer expectations. But what do consumers want? And what big bets should organizations make to stay ahead of the competition?

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Differentiate your SMB with stand-out customer service

Service is the new sales. Building lasting customer relationships means delighting them with outstanding service at every touchpoint — not just on the phone. With the Genesys Cloud CX™ solution, you can offer next-level service with the ease and lower upfront cost of all-in-one software.

Ready, set, grow

Resources to scale your SMB call center

Nine Tech Trends-Tip Sheet-resource_center-EN

Do more with a SMB call center solution

You can’t provide top-tier customer experiences with subpar systems. Give your team the fuel it needs to go the extra mile in providing omnichannel service to your growing customer base.

See Genesys in action by requesting a free demo today. You’ll discover how we pair small business expertise with innovative cloud technology to grow your brand.

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Genesys Cloud CX

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service^®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

Provide experiences your customers will love

Deliver big customer experiences with small business solutions

Empower your customer service team with SMB cloud software

Fast, cost-effective service

Engaged, productive agents

Real-time insights

Join our SMB customers

Simplify your SMB customer service technology stack

Business automation

Self-service options

Digital service tools

Intelligent reporting and analytics

Convenient integrations

Voice technology

The State of CX

Differentiate your SMB with stand-out customer service

Resources to scale your SMB call center

9 tech trends affecting mid-sized contact centers

The AI-powered contact center

Save the day with these CX best practices

Spend money. Make money.

Do more with a SMB call center solution

Thank you for your interest.