Grow your business with world-class SMB customer service

Smb 2023 header image

Make your SMB call center a business accelerator

Your small- or medium-sized business (SMB) contact center faces increasing pressure to do more with less. Customers expect consistent and seamless service, as well as new digital options. But multiple disjointed systems make it difficult to meet these demands. And a few bad experiences can drive existing customers away for good.

The Genesys CloudTM platform makes it easy for companies like yours to keep customers satisfied and coming back for more. You’ll get integrated voice and digital channels in a single interface, time-saving automation and artificial intelligence (AI) capabilities, an intuitive agent experience, real-time reporting — and a cloud-native solution that scales with your needs.

tsb-2023-video-thumb

Maximize customer retention and improve cost management

Genesys Cloud gives your business a competitive edge to deliver exceptional and industry-leading customer experience (CX).

Enjoy simple yet powerful technology

Unify all your channels through one easy-to-use cloud contact center platform. You’ll reduce both customer and employee effort with powerful embedded AI capabilities.

Boost your agent efficiency

Give your employees the tools and knowledge they need to serve customers with the right information at the right moment, resulting in faster resolutions and reduced costs.

Gain a partner for long-term growth

Join forces with Genesys for customized solutions and ongoing support, enabling smooth growth and manageable expansion as your business evolves.

Genesys SMB customers get impressive results

Genesys outperforms our competitors in helping SMB customers achieve their most important outcomes.

20%

Improved customer service and relations

16%

Increased agent performance

11%

Better provision of digital engagement options

17%

Improved cost management

SMB Buyer Insights Study, Genesys, 2022

Customer Experience Horizons

The experience economy has arrived. To stay competitive, organizations must reimagine what’s possible with customer and employee experiences and understand the trends affecting the industry.

Customer experience horizons chunker image

Choose the SMB contact center software that keeps your business thriving

In a world where 86% of consumers say a company is only as good as its service — and 77% will switch to a competitor after just five poor interactions — growing businesses like yours need a solution that delivers a consistently satisfying experience.

Stop losing customers to your competition

Build and retain customer loyalty by orchestrating a truly connected customer journey. This allows for the swift resolution of customer issues and promotes operational efficiency for your team. And that ultimately leads to greater profitability and sustainable business growth.

Get the tools you need today — and tomorrow

Creating great experiences has never been easier — across all channels, from one platform. Built-in AI empowers you to anticipate customers’ needs and simplify agent workloads. And you’ll benefit for years to come with even greater CX tools, continuously updated and delivered weekly.

Let us help you solve any problem along the way

When you choose Genesys, you’re not just investing in technology — you’re getting a dedicated partner who’s committed to your long-term success. Our team collaborates with you every step of the way, offering support backed by decades of expertise working with SMBs.

See your return on investment, fast

Join the ranks of SMB organizations like Company Nurse, which saw a 269% ROI in under five months with Genesys Cloud. Achieve better customer support, greater agent performance and improved cost management for your contact center operations.

See what our customers have to say

Diabetes victoria logo
Logo askrose
Logo rcb 2020
Digicall assist logo x250
Fjellinjen logo final

Streamline SMB customer service operations to boost your bottom line

Stop scrambling under the pressure of complex customer and business needs. With our leading Contact Center as a Service solution, your business can easily provide an exceptional experience with every interaction.

Scale your SMB customer experience with ease

Do more with an SMB contact center solution

You can’t provide top-tier customer experiences with complicated, disjointed systems. Give your team the fuel it needs to go the extra mile in providing omnichannel service to your growing customer base and your business.

See Genesys in action by requesting a free demo today. You’ll discover how we pair small business expertise with innovative cloud technology to grow your brand.

Thank you for your interest.

We’ll contact you directly to set up a date and time that works with your schedule.