Personalize the shopping experience with a connected journey.
Transform banking engagement with seamless experiences across channels.
Deliver on the promise of digital government.
Create secure, connected patient experiences at every touchpoint.
Deliver powerful customer support and improve employee experiences with an all-in-one mid-sized solution.
Managing your organization’s growth, team dynamics and general operations are big tasks. Your call center software shouldn’t add to your stress. The right solution will enable your business to run smoother, deliver value and manage ongoing changes.
An all-in-one cloud contact center solution delivers agile omnichannel customer and employee experiences. With it, you can cut complex processes and unnecessary overhead. Level the playing field with competitors on a single, open technology platform.
Deliver connected experiences with one adaptable platform. Get the agility and flexibility you need to drive custom experiences at scale.
Deliver personalized experiences through the channels customers prefer from a single technology platform. Meet your unique needs with a flexible data model, open APIs and hundreds of integrations that let you adapt to changing customer needs.
See faster time-to-value with a single solution. Empower customer service teams to succeed with one user-centric call center solution. Eliminate the need for disparate tools and interfaces and streamline processes.
Scale to meet shifting customer demands at a moment’s notice. Be sure the right support is always available — even when working from home. Rest assured your technology will always be up-to-date with easy, regular releases.
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2022 Gartner® Magic Quadrant™ for Contact Center as a Service
Genesys named an eight-time Leader in Magic Quadrant for CCaaS – And ranked #1 in 3 out of 5 Critical Capabilities Use Cases
Provide the cross-channel service your customers expect. Navigate customer experiences across traditional voice support, email, chatbots and social. Deliver the experiences customers expect — managed from a unified solution.
Learn moreBe confident in the strongest encryption, logical isolation, and world-class safety standards and authentication. Combined with a team of security and privacy experts, your customer and business data will be secure 24/7.
Learn moreExceed your customers’ expectations with personalized experiences across the channels they love most. Take the next step to simplify your technology stack and equip your team with the tools they need. Drive higher ROI and position your mid-sized organization for success.
Request a free demo to see how the Genesys Cloud CXâ„¢ platform eliminates complexity. Get the flexibility to streamline processes, deliver exceptional experiences and drive success.
We’ll contact you directly to set up a date and time that works with your schedule.
Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
