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Call center software for lasting business
growth

Deliver powerful customer support and improve employee experiences with an all-in-one mid-sized solution.

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Meet your customers where they are

Managing your organization's growth, team dynamics and general operations are big tasks. Your call center software shouldn’t add to your stress. The right solution will enable your business to run smoother, deliver value and manage ongoing changes.

An all-in-one cloud contact center solution delivers agile omnichannel customer and employee experiences. With it, you can cut complex processes and unnecessary overhead. Level the playing field with competitors on a single, open technology platform.

Build customer and employee experiences that scale

Deliver connected experiences with one adaptable platform. Get the agility and flexibility you need to drive custom experiences at scale.

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Adaptable cloud architecture

Deliver personalized experiences through the channels customers prefer from a single technology platform. Meet your unique needs with a flexible data model, open APIs and hundreds of integrations that let you adapt to changing customer needs.

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Simplified tech stack

See faster time-to-value with a single solution. Empower customer service teams to succeed with one user-centric call center solution. Eliminate the need for disparate tools and interfaces and streamline processes.

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Agile engagement solution

Scale to meet shifting customer demands at a moment’s notice. Be sure the right support is always available — even when working from home. Rest assured your technology will always be up-to-date with easy, regular releases.

Mid-sized businesses trust Genesys

Cegid - Cloud deployment assures client focus and employee safety
TechStyle Fashion Group - Native digital shopping by design
Millennium Bank - updates its legacy system to transform services and shift to remote working in three days
Sita - Contact center innovation sees productivity take off while saving millions of dollars
Senske Services - Cultivating a successful business with gamification
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Genesys named a Leader in Gartner
2020 Magic Quadrant for CCaaS

Placed furthest for Completeness of Vision

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Scale your business operations with an all-in-one solution.

Digital and voice

Provide the cross-channel service your customers expect. Navigate customer experiences across traditional voice support, email, chatbots and social. Deliver the experiences customers expect — managed from a unified solution.

Customer self-service

Empower customers to handle some tasks on their own. Use bots to answer common questions. And escalate to live, human support per your unique rules. Your team can focus on higher-priority interactions and provide the best support possible.

Workforce engagement management

Deliver the best employee experience using tools that make their jobs easier. Keep employees connected everywhere with unified communications. Motivate teams with in-the-moment performance management that positions them for long-term success.

Reporting and analytics

Stay on top of what’s happening in your contact center with deep analytics and reporting. Gather insights with tools built into the user interface. Use these insights to guide your customer experiences toward the best outcomes.

Proven security

Be confident in the strongest encryption, logical isolation, and world-class safety standards and authentication. Combined with a team of security and privacy experts, your customer and business data will be secure 24/7.

Powerful integrations

Match your unique contact center needs. Integrate our off-the-shelf functionality or custom-built solution with your critical applications. Create the perfect solution — without the hands-on help of your IT department.

Cloud transforms mid-sized businesses

Today’s customers expect real-time support across channels. Deliver seamless customer experiences and outpace competitors with agile, all-in-one cloud software.

Read more about next-level customer service

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Be the change management hero your business needs

Moving to a new customer experience platform is a big change. See how ready you are.

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Spend Money. Make Money

Four businesses that found customer experience success.

Chatsolution

Your ultimate chat solution checklist

Use this handy checklist to determine the features you need in a chat solution.

7 security promises your contact center vendor should keep

7 security promises your contact center vendor should keep

When evaluating cloud solutions, make sure providers keep these promises.

Keep growing your business with an all-in-one solution

Exceed your customers’ expectations with personalized experiences across the channels they love most. Take the next step to simplify your technology stack and equip your team with the tools they need. Drive higher ROI and position your mid-sized organization for success.

Request a free demo to see how the Genesys Cloud™ platform eliminates complexity. Get the flexibility to streamline processes, deliver exceptional experiences and drive success.

Thank you for your interest.

We’ll contact you directly to set up a date and time that works with your schedule.

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