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Call center software for lasting business growth

Deliver powerful customer support and improve employee experiences with an all-in-one mid-sized solution.

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Meet your customers where they are

Managing your organization’s growth, team dynamics and general operations are big tasks. Your call center software shouldn’t add to your stress. The right solution will enable your business to run smoother, deliver value and manage ongoing changes.

An all-in-one cloud contact center solution delivers agile omnichannel customer and employee experiences. With it, you can cut complex processes and unnecessary overhead. Level the playing field with competitors on a single, open technology platform.


Build customer and employee experiences that scale

Deliver connected experiences with one adaptable platform. Get the agility and flexibility you need to drive custom experiences at scale.

Adaptable cloud architecture

Deliver personalized experiences through the channels customers prefer from a single technology platform. Meet your unique needs with a flexible data model, open APIs and hundreds of integrations that let you adapt to changing customer needs.

Simplified tech stack

See faster time-to-value with a single solution. Empower customer service teams to succeed with one user-centric call center solution. Eliminate the need for disparate tools and interfaces and streamline processes.

Agile engagement solution

Scale to meet shifting customer demands at a moment’s notice. Be sure the right support is always available — even when working from home. Rest assured your technology will always be up-to-date with easy, regular releases.

Mid-sized businesses trust Genesys

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2022 Gartner® Magic Quadrant™ for Contact Center as a Service

A CCaaS solution has
long-term implications.
Choose a consistent leader.

Genesys named an eight-time Leader in Magic Quadrant for CCaaS – And ranked #1 in 3 out of 5 Critical Capabilities Use Cases

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Scale your business operations with an all-in-one solution.

Digital and voice

Provide the cross-channel service your customers expect. Navigate customer experiences across traditional voice support, email, chatbots and social. Deliver the experiences customers expect — managed from a unified solution.

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Proven security

Be confident in the strongest encryption, logical isolation, and world-class safety standards and authentication. Combined with a team of security and privacy experts, your customer and business data will be secure 24/7.

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Keep growing your business with an all-in-one solution

Exceed your customers’ expectations with personalized experiences across the channels they love most. Take the next step to simplify your technology stack and equip your team with the tools they need. Drive higher ROI and position your mid-sized organization for success.

Request a free demo to see how the Genesys Cloud CX™ platform eliminates complexity. Get the flexibility to streamline processes, deliver exceptional experiences and drive success.

Thank you for your interest.

We’ll contact you directly to set up a date and time that works with your schedule.