Call center software for lasting business growth

Deliver powerful customer support and improve employee experiences with an all-in-one mid-sized solution.

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Meet your customers where they are

Managing your organization’s growth, team dynamics and general operations are big tasks. Your call center software shouldn’t add to your stress. The right solution will enable your business to run smoother, deliver value and manage ongoing changes.

An all-in-one cloud contact center solution delivers agile omnichannel customer and employee experiences. With it, you can cut complex processes and unnecessary overhead. Level the playing field with competitors on a single, open technology platform.

Build customer and employee experiences that scale

Deliver connected experiences with one adaptable platform. Get the agility and flexibility you need to drive custom experiences at scale.

Adaptable cloud architecture

Deliver personalized experiences through the channels customers prefer from a single technology platform. Meet your unique needs with a flexible data model, open APIs and hundreds of integrations that let you adapt to changing customer needs.

Simplified tech stack

See faster time-to-value with a single solution. Empower customer service teams to succeed with one user-centric call center solution. Eliminate the need for disparate tools and interfaces and streamline processes.

Agile engagement solution

Scale to meet shifting customer demands at a moment’s notice. Be sure the right support is always available — even when working from home. Rest assured your technology will always be up-to-date with easy, regular releases.

Mid-sized businesses trust Genesys

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Genesys. A 2021 Gartner WEM Magic Quadrant Visionary two years running.

Delivering ease of use, strong support and reduced agent effort.

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Scale your business operations with an all-in-one solution.

Digital and voice

Provide the cross-channel service your customers expect. Navigate customer experiences across traditional voice support, email, chatbots and social. Deliver the experiences customers expect — managed from a unified solution.

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Customer self-service

Empower customers to handle some tasks on their own. Use bots to answer common questions. And escalate to live, human support per your unique rules. Your team can focus on higher-priority interactions and provide the best support possible.

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Workforce engagement management

Deliver the best employee experience using tools that make their jobs easier. Keep employees connected everywhere with unified communications. Motivate teams with in-the-moment performance management that positions them for long-term success.

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Reporting and analytics

Stay on top of what’s happening in your contact center with deep analytics and reporting. Gather insights with tools built into the user interface. Use these insights to guide your customer experiences toward the best outcomes.

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Proven security

Be confident in the strongest encryption, logical isolation, and world-class safety standards and authentication. Combined with a team of security and privacy experts, your customer and business data will be secure 24/7.

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Powerful integrations

Match your unique contact center needs. Integrate our off-the-shelf functionality or custom-built solution with your critical applications. Create the perfect solution — without the hands-on help of your IT department.

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Cloud transforms mid-sized businesses

Today’s customers expect real-time support across channels. Deliver seamless customer experiences and outpace competitors with agile, all-in-one cloud software.

Get to the next level

Read more about next-level customer service

Keep growing your business with an all-in-one solution

Exceed your customers’ expectations with personalized experiences across the channels they love most. Take the next step to simplify your technology stack and equip your team with the tools they need. Drive higher ROI and position your mid-sized organization for success.

Request a free demo to see how the Genesys Cloud CX™ platform eliminates complexity. Get the flexibility to streamline processes, deliver exceptional experiences and drive success.

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About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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Call center software for lasting business growth

Meet your customers where they are