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Everything you need to deliver leading customer experiences

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Better tools make for better conversations

The right cloud contact center software makes providing great customer experience easy, from call center basics to the latest CX innovations. With contact center software from Genesys, you get the best and broadest customer and employee experience capabilities — and a partner who is with you all the way.

Genesys Cloud CX

Choose the all-in-one cloud contact center solution

Unify customer experiences across phone, email, chat, text and social channels. Keep agents productive and engaged, no matter where they are. The Genesys Cloud CX™ platform does it all.

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Deliver effortless, connected and personalized experiences

Measure, monitor and orchestrate customer journeys with the Pointillist Customer Journey Management Platform™ to optimize CX and improve digital containment, contact center performance and more.

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Automate conversations using Exceed AI

Easily capture, engage, converse, qualify and schedule meetings with leads at scale. Using conversational AI, you can seamlessly leverage personalized, two-way conversations using email, web messaging and SMS.

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