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Better tools make for better conversations

The right cloud contact center software makes providing great customer experience easy, from call center basics to the latest CX innovations. With contact center software from Genesys, you get the best and broadest customer and employee experience capabilities — and a partner who is with you all the way.

Genesys Cloud

Deliver personalized experiences on the channel of your customers’ choice and give your team the tools to make every moment count.

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Genesys Engage

Genesys Engage™ offers choice and control with on-premises, private cloud and public cloud options. Designed with the world’s largest brands in mind, Genesys Engage combines intelligent routing of channels and work with advanced outbound and self-service capabilities.

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Genesys and Bold360 bring the best of AI chatbots and human support together — so your customers and employees get what they need the first time, every time.

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Looking for PureConnect?

Genesys PureConnect™ provides a rich set of capabilities and reliability for contact centers looking for an all-in-one on-premises solution.

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