Everything you need to deliver leading customer experiences

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Better tools make for better conversations

The right cloud contact center software makes providing great customer experience easy, from call center basics to the latest CX innovations. With contact center software from Genesys, you get the best and broadest customer and employee experience capabilities — and a partner who is with you all the way.

Genesys Cloud

Choose the all-in-one cloud contact center solution

Unify customer experiences across phone, email, chat, text and social channels. Keep agents productive and engaged, no matter where they are. The Genesys Cloud™ platform does it all.

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Pointillist by Genesys

Deliver effortless, connected and personalized experiences

Measure, monitor and orchestrate customer journeys with the Pointillist® Customer Journey Management Platform to optimize CX and improve digital containment, contact center performance and more.

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Exceed.ai by Genesys

Automate conversations using Exceed AI

Easily capture, engage, converse, qualify and schedule meetings with leads at scale. Using conversational AI, you can seamlessly leverage personalized, two-way conversations using email, web messaging and SMS.

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Genesys Cloud EX

Increase employee efficiency and effectiveness in the contact center and beyond

Highly engaged and motivated workers deliver a better customer experience. With the Genesys Cloud EX™ solution, you get a single system to manage resources, quality and compliance, and performance management — all alongside your existing ACD.

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