Harshali Desai

Genesys Product Manager

Harshali is a Genesys Product Manager in artificial intelligence (AI), with a focus on innovation and research in Conversational AI. She works closely with the AI Applied Research team at Genesys to take ideas and mold them into Genesys AI products. She has seven years of experience in large-scale digital transformations, including chatbot implementations in the banking and financial services domain.

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