Bring the in-person experience to the digital world across the entire customer journey — from customer acquisition through post-sales service — in the languages needed to support a global business today.
Companies today fall into the trap of either over engaging with their customers (spam) or making them wait (hold times) across channels. Proactive artificial intelligence (AI) is opening the door for companies to interact with prospects and existing customers in a much more personalized and intelligent way — ready around the clock with tailored content based on customer analytics and insights.
Single-purpose chatbots force companies to invest in multiple platforms and can lead to a disjointed customer journey and a poor experience. The Genesys DXâ„¢ solution delivers intelligent, proactive engagement from the first interaction all the way through customer service and support.
There are an ever-growing number of digital channels, leading to inconsistent and poorly managed experiences that leave customers disappointed and waiting for answers. Genesys DX supports proactive engagement across the digital channels used by customers today and can seamlessly incorporate new channels of the future.
Supporting a global customer base can be a challenge, as customers are less likely to buy from a company that does not support them in their native language. Genesys DX enables both bots and agents to engage proactively across languages, boosting brand loyalty and allowing for more cost-effective support.
Take the first step in bringing the best of AI chatbots and human support together. Request a demo of Genesys DX and discover how to provide your customers — and empower your employees — with what they need the first time, every time.
We’ll contact you directly to set up a date and time that works with your schedule.
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
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