Smarter AI chatbots for happier customers​

Today’s digital-savvy customer expects answers at the click of a button. What they don’t necessarily expect is smooth, personalized assistance along the way. This is where you can delight them, using more intelligent customer service technology, like our AI chatbots and virtual agents.

Multitalented AI chatbots

Helping customers and agents alike

The best chatbots are true powerhouses. They can be used on the front lines, supporting customers immediately and taking a load off agents by performing repetitive tasks. Behind the scenes, AI chatbots support and empower agents with valuable information during live customer interactions. With the Genesys DX™ solution, your friendly AI chatbot is ready to assist throughout the customer journey — from lead acquisition to cross-selling.

Customer service chatbot
Front line virtual agents

Customer service chatbot

Intelligence in every customer interaction

Other AI chatbots are designed to carry out pre-scripted conversations, which makes it apparent the customer is serving the bot’s agenda, not the other way around. The AI chatbot software in Genesys DX is built with the intelligence to master context and content across conversations, so the customer feels heard and understood. Isn’t that Rule #1 in customer service?

Front-line virtual agents

Always on, no coffee breaks required

Your customers can always get assistance when and where they need it. Omnichannel intelligent virtual assistants offer personalized self-service to customers. Customers converse with these virtual agents through voice or text, and receive instant, accurate and successful outcomes in a natural, human-like way.

Multilingual and proactive chatbots
Multitalented ai chatbots

Multilingual and proactive chatbots

Customers never get lost in translation

Enhanced with auto-complete and multi-language capabilities, Genesys DX proactive chatbots are designed to be autonomous, intelligent and engaging. When AI chatbot software anticipates your customers’ needs with auto-complete search terms, your customers get faster resolutions. And when the AI chatbot supports and communicates in the customer’s native language, you reduce frustrations and increase brand loyalty.

Intelligent conversations through a scalable engine

Transparent AI

Unlike other solutions, Genesys DX chatbot software is accessible and actionable, making it easy to deploy and manage.

AI chatbots and virtual agents

While other customer service chatbot software limits users to predefined scripts, Genesys DX delivers personalized, dynamic customer conversations.

Engage everywhere

Start with one engagement channel or eight. Genesys DX won’t break a sweat supporting your customers, no matter how many ways they want to interact.

See the future of digital engagement

Take the first step in bringing the best of AI chatbots and human support together. Request a demo of Genesys DX and discover how to provide your customers — and empower your employees — with what they need the first time, every time.

Thank you for your interest.

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