Business Automation
Capture all work items from all sources and find the best resource across your organisation with business automation
Personalise the shopping experience with a connected journey.
Transform banking engagement with seamless experiences across channels.
Deliver on the promise of digital government.
Create secure, connected patient experiences at every touchpoint.
Run your contact centre with software that makes great customer experience easy.
Be in touch anywhere, anytime with an all-in-one suite of digital channels.
Power your contact centre with Genesys AI for personalised experiences at scale.
Attract, nurture and retain the best agents for your call centre.
Craft a custom call centre with apps and integrations.
Support employee questions at scale with a modern help desk.
Power deeply connected experiences through the seamless, all-in-one contact centre solution.
Deliver competitively superior customer experiences and digital transformation at scale.
Bring the best of AI chatbots and human support together with Genesys DX.
Reach new heights with your clients, offering them guidance and our market-leading solutions. Join us on the journey to Experience as a Service.
Set your customers up for long-term success with market-leading solutions from Genesys.
Benefit from our alliances with global technology brands and integrations with platforms your customers use.
Guide your clients to provide Super Human Service. Get the information you need to stay informed on all things Genesys.
Solve Genesys users' needs and enhance experiences by creating solutions and selling them in our AppFoundry Marketplace.
If you're looking for help implementing or expanding a Genesys solution, our global ecosystem of partners are ready to help.
We’re constantly innovating. See the latest customer and employee experience releases.
See how Genesys solutions meet and exceed modern security standards.
Choose a dedicated partner that works with you before, during and after your deployment.
Discover a community of continuous learning and innovation for customer experience professionals.
Learn how to serve customers where they are and guide them on more productive journeys.
Explore ways to engage and empower your team — because helping people is a great job.
Maximize your customer experience technology to reach your goals and delight customers.
Win and keep customers with a blended approach to sales, marketing and support.
Save the date for these upcoming Genesys events — virtual and in-person.
Gain insights from customers, employees, industry thought leaders and more.
Watch and listen your way to better customer experience and more connected moments.
Extend functionality without directly using an API. No programming required.
To create targeted messaging and develop a sales pipeline, your marketing organisation needs access to accurate marketing insights. Get a customer experience platform that allows for multichannel messaging—one that can reach customers through text, email and voice. Get real-time, accurate insights and stay steps ahead of the competition, improve campaign performance and deliver better leads.
Visibility into customer journeys at every point in the sale cycle isn’t an option—it’s a necessity. You want to follow their journey from first contact to acquisition, to up-sell and win-back. Your marketing teams must develop campaigns that effectively message customers, build brand awareness and generate qualified opportunities. The right contact centre platform helps you to access customer data to better target campaigns that result in higher lead quality and increase conversion rates.
How you engage with customers during the sales cycle is critical to your campaign’s success. Increase your odds with a customer experience platform that allows for proactive engagement. Reach out to your customer the way that they want, whether they’re an email traditionalist or a social media master. Use the best communication option to engage, message and accelerate lead conversions.
As a marketing professional, you need the best insights about customer buying behaviours. With the right customer experience platform, you can easily mine call recordings for important data to improve your overall engagement strategy. Utilising customer data and looking for unique insights enhances messaging and offers, and positively affects lead qualification and conversion metrics.
Developing leads is only the first stage of a campaign cycle. Determining how and where your leads are qualified and distributed is one of the most important aspects of a successful marketing campaign. You need the right lead-management tools to accurately assess, qualify and distribute leads to your sales team. Accelerating lead distribution increases the likelihood that the lead remains active and is directed to the best resource, taking it to the next level.
Every year, Genesys® orchestrates billions of remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organisations of any size can provide true personalisation at scale, interact with empathy and foster customer trust and loyalty.
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