Sales engagement platform

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Visibility into real-time customer journeys increases sales

Increase conversions and drive more sales through your website by leveraging the power of artificial intelligence (AI) and machine learning, using real-time insights and proactively engaging prospects at the right moment through the best channel — chat, content offers, email, mobile and more.

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Business Automation

Capture all work items from all sources and find the best resource across your organisation with business automation

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System Integrations

Improve your customer experience by integrating your contact centre with existing systems and applications

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Drive more sales through your website by leveraging real-time engagement and automation.

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Time kills all deals

The faster your team can connect with leads, the more deals you’ll close without increasing your cost. Companies that automate lead management see a 10% or greater increase in revenue and reach customers in real time — 24/7.

See 10 common myths about lead management

Serve your customers better with quality insights

Turn opportunities into wins

Improve your digital sales by using AI to:

Engage prospects in real time on their preferred channel, resulting in a 10x improvement in contact-to-lead qualification
Shape the journey for a 400% lead-to-customer conversion improvement
Personalise and automate next-best actions, offers and agents for a 10% revenue gain
Better integrate the tech stack to simplify the lives of sales reps

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Level-up your AI game. Find out how in 7-10 minutes.

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Quick reads: sales innovation

Stay on top of sales best practices and innovation with Genesys blogs. AI-driven sales engagement is evolving how we communicate with customers. Genesys provides a wealth of knowledge to benefit from this in the regular sales blogs.

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Stop wasting leads

Building on the power of AI and machine learning, Prospect Conversion and Customer Acquisition Centre, smarter and automated sales engagement technology solutions from Genesys, humanise the digital experience for your customers. These solutions deliver real-time engagement, active journey shaping and predictive personalisation.

Learn more about Genesys Prospect Conversion and Genesys Customer Acquisition Centre.

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Customer Service

Integrate the latest technologies into your customer service plan to exceed KPIs and build better customer relationships

Marketing

Mine insights to accurately target marketing campaigns, convert leads to customers and take your business to the next level

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About Genesys

Every year, Genesys^® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^℠ so organisations of any size can provide true personalisation at scale, interact with empathy and foster customer trust and loyalty. This is enabled by Genesys Cloud^™, an all-in-one solution and the world's leading public cloud contact centre platform, designed for rapid innovation, scalability and flexibility.