Business Automation
Capture all work items from all sources and find the best resource across your organisation with business automation
COVID-19 impact. Information here
Choose the contact centre platform for rapid innovation — ideal for organisations of any industry or size.
We’re constantly innovating. See the latest customer and employee experience releases.
See how Genesys solutions meet and exceed modern security standards.
Add value and functionality fast through our AppFoundry Marketplace.
Extend functionality without directly using an API. No programming required.
Consult the experts and get the tools for seamless cloud-to-cloud migrations.
Smooth your move to the cloud with experience, expertise and a personalised plan.
Take your Genesys experience to the next level. See what’s possible.
Run your contact centre with software that makes great customer experience easy.
Power your contact centre with Genesys AI for personalised experiences at scale.
Craft a custom call center with apps and integrations.
Keep the (two-way) conversation going on your customers’ favorite messaging apps.
Give your customers 24/7 self-serve assistance with intelligent automation.
Build better bots with natural language understanding for smart self-service.
Make your website a conversation starter with live chat and solve issues in real time.
Harness the power of your data with predictive routing.
Power deeply connected experiences through the seamless, all-in-one contact centre solution.
Deliver competitively superior customer experiences and digital transformation at any scale.
Choose a dedicated partner that works with you before, during and after your deployment.
Join us in celebrating heroes in headsets — the agents who go above and beyond.
A community of continuous learning and innovation for customer experience professionals.
Create experiences rooted in empathy — to build trust and earn loyalty.
See how Genesys call centre and customer experience solutions help businesses succeed.
Find the right Genesys partner or join our partner network. We’ll help you reach your goals, together.
Learn about Genesys and discover why we’re trusted by 11,000 companies worldwide.
Watch 20 videos from Virtual Xperience with tips and best practices for building trust and loyalty.
Learn how to serve customers where they are and guide them on more productive journeys.
Explore ways to engage and empower your team — because helping people is a great job.
Maximise your customer experience technology to reach your goals and delight customers.
Win and keep customers with a blended approach to sales, marketing and support.
Save the date for these upcoming Genesys events — virtual and in-person.
Gain insights from customers, employees, industry thought leaders and more.
Watch and listen your way to better customer experience and more connected moments.
Explore the features and functionality of Genesys Cloud in this self-guided tour.
Increase conversions and drive more sales through your website by leveraging the power of artificial intelligence (AI) and machine learning, using real-time insights and proactively engaging prospects at the right moment through the best channel — chat, content offers, email, mobile and more.
The faster your team can connect with leads, the more deals you’ll close without increasing your cost. Companies that automate lead management see a 10% or greater increase in revenue and reach customers in real time — 24/7.
Improve your digital sales by using AI to:
Stay on top of sales best practices and innovation with Genesys blogs. AI-driven sales engagement is evolving how we communicate with customers. Genesys provides a wealth of knowledge to benefit from this in the regular sales blogs.
Building on the power of AI and machine learning, Prospect Conversion and Customer Acquisition Centre, smarter and automated sales engagement technology solutions from Genesys, humanise the digital experience for your customers. These solutions deliver real-time engagement, active journey shaping and predictive personalisation.
Learn more about Genesys Prospect Conversion and Genesys Customer Acquisition Centre.
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠so organisations of any size can provide true personalisation at scale, interact with empathy and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact centre platform, designed for rapid innovation, scalability and flexibility.
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