Sales engagement platform

Business Automation

Capture all work items from all sources and find the best resource across your organisation with business automation

Collaboration Tools

Unite your team and create a more effective workforce

Forecasting & Decisions

Plan better with Decisions, a vendor-agnostic, what-if analysis, staff- and budget-planning system for contact centres.

Digital

Master omnichannel touchpoints for personalised customer experiences and consistent customer journeys

Inbound

Make it easy to connect with your business. Offer support and exceed expectations across channels.

Cloud Security

Ensure the security of your cloud-based contact centre

Customer Self-Service

Create a self-service experience that's omnichannel, personalised and conversational—and let business users adjust it to their needs

Workforce Optimisation

Achieve employee engagement success and realise greater operational efficiency with Genesys Workforce Optimisation

Outbound

Build customer relationships with timely, personalised and contextual proactive communications across any channel

Platform

Ensure connected experiences with a modern contact centre platform

Automated Routing

Create differentiated experiences and connect customers to the best resource to meet their needs with predictive routing

System Integrations

Improve your customer experience by integrating your contact centre with existing systems and applications

Voice Services

Voice capabilities are an integral part of your communications strategy. Leverage technology to maximise usefulness for your business.

Web messaging

Chat with your prospects and customers in real time to solve issues quickly — no phone call needed.

Automatic call distribution (ACD)

Genesys automatic call distribution provides all the automated routing features you need from a cloud call centre service.

Call Centre Software

Take customer experience to the next level with the leading cloud contact centre technology.

SMS messaging

Use familiar mobile channels to touch base with your customers without disrupting their day.

Email

Social Media

Interactive voice response (IVR)

Drive better customer experiences while making your business more profitable, versatile and scalable with Genesys call centre software and IVR systems.

Customer Journey Management

Co-Browse and Screen Share

Chatbots

Provide better answers faster with native or third-party, AI-powered chatbots that understand context.

Integrations and Apps

Maximise your investments; integrate existing technologies and the skilled employees who use them with Genesys solutions.

Voicebots

Build voicebots with natural language understanding (NLU) and automate more voice conversations.

Predictive Web Engagement

Reporting and Analytics

Empower your teams with easy-to-use tools and relevant data. Unlock interaction insights that make it easy to deliver cross-channel customer experiences.

Digital sales and service automation

Support your teams with an all-in-one suite of digital capabilities — or with your own solution.

Reporting integration and export

Artificial intelligence

Orchestrate and personalise omnichannel customer journeys at scale with easy-to-use AI.

Gamification for call centre employees

Speech and text analytics

Workforce engagement management

Give your employees the tools, support and growth opportunities they need to truly love what they do.

Artificial intelligence and automation

Power omnichannel experiences. Meet customers’ needs with bot support, data-based insights and more.

Genesys Cloud CX™ Salesforce integration

Bring your CRM and CCaaS solutions together with a pre-built Genesys Cloud CX integration for Salesforce.

Genesys Multicloud CX™ integrations

Optimise your unique business infrastructure. Integrate anything with confidence.

Genesys Cloud CX™ integrations

Bring systems together with ease. Create unique experiences quickly and build without limitations.