Sales engagement platform

Business Automation

Capture all work items from all sources and find the best resource across your organisation with business automation

Collaboration Tools

Unite your team and create a more effective workforce

Forecasting & Decisions

Plan better with Decisions, a vendor-agnostic, what-if analysis, staff- and budget-planning system for contact centres.

Digital

Master omnichannel touchpoints for personalised customer experiences and consistent customer journeys

Inbound

Gain the most value from every voice interaction on the Genesys Multicloud CX™ platform

Cloud Security

Ensure the security of your cloud-based contact centre

Customer Self-Service

Create a self-service experience that's omnichannel, personalised and conversational—and let business users adjust it to their needs

Workforce Optimisation

Achieve employee engagement success and realise greater operational efficiency with Genesys Workforce Optimisation

Outbound

Build customer relationships with timely, personalised and contextual proactive communications across any channel

Platform

Ensure connected experiences with a modern contact centre platform

Automated Routing

Create differentiated experiences and connect customers to the best resource to meet their needs with predictive routing

System Integrations

Improve your customer experience by integrating your contact centre with existing systems and applications

Voice Services

Voice capabilities are an integral part of your communications strategy. Leverage technology to maximise usefulness for your business.

Chat

Automatic call distribution (ACD)

Genesys automatic call distribution provides all the automated routing features you need from a cloud call centre service.

Call Centre Software

Messaging for customer service

Email

Social Media

Interactive voice response (IVR)

Drive better customer experiences while making your business more profitable, versatile and scalable with Genesys call centre software and IVR systems.

Customer Journey Management

Co-Browse and Screen Share

Chatbots

Integrations and Apps

Voicebots

Predictive Web Engagement

Reporting and Analytics

Digital sales and service automation

Support your teams with an all-in-one suite of digital capabilities — or with your own solution.

Reporting integration and export

Genesys AI

Gamification for call centre employees

Speech and text analytics

Workforce engagement management tools

Artificial intelligence and automation

Power omnichannel experiences. Meet customers’ needs with bot support, data-based insights and more.