Personalise the shopping experience with a connected journey.
Transform banking engagement with seamless experiences across channels.
Deliver on the promise of digital government.
Create secure, connected patient experiences at every touchpoint.
Whether you’re a global enterprise or a small business, get one customer service platform to meet the needs of your entire team. With Genesys customer service software, you can meet or exceed daily KPIs, promote your products and services, increase productivity, streamline processes and arm your team with tools and training. Seamless integration with your CRM system and other applications ensures a reliable, consistent customer experience.
Delivering a great customer experience means being able to communicate with your customers across channels, quickly getting them to the right resource to resolve issues. It also means empowering your teams with collaboration tools and predictive analytics that improve customer engagement.
Get the reliability your team needs from your customer service software. Integrate your contact centre solution with your existing systems and get the deployment options you want. Discover how the right contact centre platform can simplify your workload, reduce administrative tasks and allow your IT team to focus on innovating.
Learn how the right customer service software solution can help your business compete with the top players. Use collaboration tools and automate lead management and other processes. Leverage analytics to position your business for growth.
First contact resolution (FCR) of issues is a necessity for contact centres. To stay competitive, you need contact centre software that integrates the latest technologies and digital tools with productivity features and analytics. Visit the contact centre solution page to learn how the right tools enable you to deliver a world-class contact centre experience every time.
2022 Gartner® Magic Quadrant™ for Contact Centre as a Service
Genesys named an eight-time Leader in Magic Quadrant for CCaaS – And ranked #1 in 3 out of 5 Critical Capabilities Use Cases
Every year, Genesys® orchestrates billions of remarkable customer experiences for organisations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organisations can realise Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organisations have the power to deliver proactive, predictive, and hyper personalised experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
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