Elevate voice and chat interactions with real-time screen sharing
Prospects and customers won’t put up with a website that’s hard to navigate. If they can’t find the information they need on your site, they’ll look somewhere else. Give them another option with co-browse and screen-share capabilities.
Minimise channel escalation, improve first contact resolution (FCR), reduce abandonment, boost customer loyalty and lower service costs. Co-browse and screen share make interactions simple and painless. If users are having trouble, they can share browser pages with contact centre agents or knowledge experts. At the same time, they can talk to or chat with that agent or expert. This lets your business show, as well as tell, prospects and customers how to find the information they need.