Artificial intelligence and automation
Gain the immediate benefits of AI and customer self-service
Transform your contact center to maximize efficiency while delivering experiences your customers will love. Artificial intelligence (AI) and automation tools are making agents’ jobs easier, boosting revenue and growing customer loyalty. Discover how predictive engagement can optimize omnichannel journeys by anticipating what customers want. And gain the immediate benefits of bots and other automation tools that help customers find solutions on their own.
of organizations believe AI will positively affect customer operations
of queries will be handled by chatbots by 2022
Juniper Research, 2020
of consumers prefer using a voice assistant to automate their routine shopping tasks
We’ve transformed Italian and UK contact centers into data-driven care centers. We can clearly link events, see why conversations did or didn’t convert into sales, and learn how to create better experiences next time.
— Mateusz Jazdzewski, IT Consumer Experience Solutions Manager and Head of CX Product, Electrolux
2022 Gartner® Magic Quadrant™ for Contact Center as a Service
Genesys named an eight-time Leader in Magic Quadrant for CCaaS – And ranked #1 in 3 out of 5 Critical Capabilities Use Cases