Trusted by the world’s best organizations
AI that’s purpose-built for CX — connecting customer intent to the people, systems and workflows that resolve, automate and deliver customer experiences.
Trusted by the world’s best organizations
Genesys Cloud AI
Orchestrate your human and AI workforce around what matters most. Your customers.
Genesys delivers these outcomes as of fiscal year 2026.
25+
years of history
8,000+
total customers
100+
countries served
2M
Genesys Cloud users
54
days to customer go-live on average
30+
compliance certifications
Genesys integrates with Salesforce, ServiceNow and the deepest partner ecosystem in CX.
AI is rewriting how we measure customer experience. Learn the metrics that connect customer happiness to the bottom line.
TRENDING TOPICS
ANALYST REPORTS
Recognized as a leader by analysts and users alike, setting the standard in customer engagement solutions.
2026 Gartner® Magic Quadrant™ for Contact Center as a Service
Genesys was named a Leader for the 12th consecutive year — and positioned the highest in Ability to Execute.
Genesys once again named a Leader for conversational intelligence and analytics by IDC
The IDC MarketScape: Worldwide Conversational Intelligence and Analytics Software 2026 Vendor Assessment
2026 Gartner® Critical Capabilities for Contact Center as a Service report
Genesys ranked #1 in Customer Engagement Center and Global Contact Center Use Cases
