IDC research report

IDC PeerScape: Lessons Learned from Implementing Conversational AI

IDC highlights Genesys for time to value, breadth of capabilities and journey orchestration

The early stages of implementing conversational AI can go smoothly, especially if you learn from organizations that have already done it.

The “IDC PeerScape: Lessons Learned Implementing Conversational AI, 2022” report collects real-world examples of conversational AI best practices from businesses across verticals.

Get the full report to learn more about Genesys conversational AI capabilities in three key areas:

  • Time to value: Get up and running quickly, and drive rapid results with low-code/no-code UI for building and deploying conversational AI
  • Breadth of capabilities: Strong knowledge, automation, integration, analytics and optimization with the ability to deploy through various digital channels and voice
  • Journey orchestration: Conversational AI is embedded into the journey from the beginning — not bolted on later

Get the full report today.