IDC research report

IDC PeerScape: Lessons Learned from Implementing Conversational AI

IDC highlights Genesys for time to value, breadth of capabilities and journey orchestration

I would like someone to reach out to me

The early stages of implementing conversational AI can go smoothly, especially if you learn from organizations that have already done it.

The “IDC PeerScape: Lessons Learned Implementing Conversational AI, 2022” report collects real-world examples of conversational AI best practices from businesses across verticals.

Get the full report to learn more about Genesys conversational AI capabilities in three key areas:

Time to value: Get up and running quickly, and drive rapid results with low-code/no-code UI for building and deploying conversational AI
Breadth of capabilities: Strong knowledge, automation, integration, analytics and optimization with the ability to deploy through various digital channels and voice
Journey orchestration: Conversational AI is embedded into the journey from the beginning — not bolted on later

Get the full report today.

+1.888.436.3797

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.