BY INDUSTRY
Retail
Personalize the shopping experience with a connected journey.
Financial services
Transform banking engagement with seamless experiences across channels.
Government
Deliver on the promise of digital government.
Healthcare
Create secure, connected patient experiences at every touchpoint.
IDC Market Note:
Omnichannel, context-aware conversational AI solutions are now augmenting contact center operations and, in some cases, are providing better, more agile customer service using web chat, messaging or, even, voice operations.
According to IDC, “the conversational AI tools and technologies market grew at a significant rate of 13.8% in 2020 and was instrumental in providing contactless services to consumers and users across a wide swath of industries.” Genesys is taking advantage of this emerging trend of organizations adding conversational AI solutions, via the Bold360 acquisition, to strengthen and assist in digital customer service operations.
Get this IDC Market Note and learn more about the:
Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
