Genesys named a Forrester Wave leader in Customer Journey Orchestration. Get the report

Liven up live chat

At the heart of Genesys DX is world-class live chat software for your website. Built with robust and powerful technology, our live chat solution empowers you to engage and convert more visitors, while boosting support team efficiency and effectiveness. In other words, it lets you up your game both externally and internally.

Customized live chat tools

Make it yours easily

To ensure live chat in the Genesys DX™ solution works for your website, business and goals, we’ve handed over the controls. Customize nearly everything in Genesys DX , including the look of the live chat widget and buttons, as well as the configuration of proactive chat rules and the Agent Workspace.

Customized live chat tools
Proactive chat

Proactive chat

Engage more visitors and boost conversions

Customers who chat with a team members are six times more likely to buy than another website visitor, so we’ve bolstered the Genesys DX proactive chat engine with powerful features and AI capabilities. Target a website visitor with the right message at the right time to engage in a chat interaction with either a live member of your support team or virtual chat agent.

Live chat on mobile

Make every experience match expectations

Deliver a great experience time after time, regardless of the channel or device your customers are using. Genesys DX dynamically renders your live chat tool’s interface based on the device’s screen. And you can create a unique set of proactive chat rules tailored for live chat on mobile.

• High-resolution retina display
• Screen adaptation capabilities
• Mobile live chat invitations
• Layered chat windows
• iPhone support team app
• Mobile SDK
• Mobile reporting

Live chat on mobile
Customer self service

Customer self-service

Cater to problem solvers

Allow customers to quickly self-service routine support and sales issues. Our AI understands a user’s intent and draws responses and recommendations from a unified knowledge base to ensure your customers get consistent answers across all channels.

Visitor monitoring and behavior analytics

Deliver tailored live chat engagements based on visitor behavior

Follow along as website visitors move from page to page. Capture critical information including if they’ve been onsite before, how they arrived (such as search engine keywords used), geographic information and more. And use this information to deliver a truly personalized live chat service.

Visitor monitoring and behavior analytics
Live chat surveys

Live chat surveys

Ensure quality and capture contact information

Genesys DX gives you several opportunities to secure valuable information. Collect contact information from the visitor before a chat begins, keep them posted on time expectations while they’re waiting in queue, gauge their satisfaction after the live chat session and more.

  • Pre-chat survey
  • Offline email form
  • Prompt to remain in chat
  • Email and auto-email transcripts
  • In-queue messages
  • Post-chat surveys

Video chat

Talk face-to-face

Turn any live chat into a video session for visual demonstrations or consultations. Configure it the way you want with proactive rules-based invitations, an adjustable video chat window, and one or two-way audio and video controls. Zero downloads, zero plugins, instant connectivity.

Video chat
Live chat agent workspace

Live chat agent workspace

One single, supportive screen

The modern, intuitive UI of our live chat software was specifically designed to make support team members on chat more efficient and effective. It’s entirely web-based for ease of use and universal access, and includes helpful shortcuts to help customer support teams work faster over live chat.

Enhance customer experience with Genesys DX live chat software

Rich and intuitive live chat features help enterprises create a differentiated user experience. Seamless omnichannel engagement over live chat on their website, email, SMS, video and social media enhance interactions and increase customer satisfaction.

Enhance customer experience with genesys dx live that software

See the future of digital engagement

Take the first step in bringing the best of AI chatbots and human support together. Request a demo of Genesys DX and discover how to provide your customers — and empower your employees — with what they need the first time, every time.

Thank you for your interest.

We’ll contact you directly to set up a date and time that works with your schedule.