Conversational AI puts your customers at the heart of every interaction
When Genesys DX powers the conversation, nothing feels artificial about it
When Genesys DX powers the conversation, nothing feels artificial about it
The Genesys DXâ„¢ solution utilizes patented natural language processing to have real conversations with customers, where and when they want. And you get full visibility into how the AI technology is analyzing input to arrive at resolutions, so you can tweak or optimize at any point.
Where other customer service chatbots are limited to predefined scripts, Genesys DX AI chatbots have the intelligence to be more engaging — with the context and content to make every conversation personalized. Your customers will experience immediate and relevant front-line self-service with conversational AI.
Whether you use one engagement channel or eight, Genesys DX AI won’t break a sweat. You can support your customers no matter how they want to interact.
Don’t wait for customers to come to you. With Genesys DX, you can proactively engage with your customers in a personalized, conversational way. No matter what channel they’re using, time of day they’re searching, or native language they speak, our AI chatbots are ready to reach out and help your customers along every step of their journey.
Take the first step in bringing the best of AI chatbots and human support together. Request a demo of Genesys DX and discover how to provide your customers — and empower your employees — with what they need the first time, every time.
We’ll contact you directly to set up a date and time that works with your schedule.
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
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